Chrysler

Good morning to everyone. I need your help getting the word out.

I will keep this as short as possible. I purchased a Dodge Ram 3500 very late in 2021. The truck has less than 48,000 miles on it. Ive had tremendous issues with the drive line.

I reached out to Chrysler customer service. That was a futile endeavor. They did not help at all. Customer service would not even provide me with a rental truck.

I then reached out to the CEO of Dodge directly, Mr. Timothy Kuniskis. His company email is the following tk9@***.com. Although Mr.

Kuniskis did not reach out personally. He did have a Mr. Mike MacDonald contact me to personally handle this till it was resolved. Mr.

Macdonalds contact information is as follows. Work phone number (586)274-****, email mike.macdonald@***.com Here is what Ive gone through. On 11/18/2023 my trucks transfer case detonated while driving through Sunbury PA. I live in West Virginia almost 3hrs.away.

This is the 3rd drive line issue in the last 6 months or so. As of 1/19/24 I still dont have a truck to drive. Chrysler has left me stranded since the breakdown. In total over the last 6 months my truck has been in multiple dealerships waiting for parts for repairs leaving me stranded with no form of transportation for 3 months or more.

Ive asked for a rental truck and was denied. I have asked for a buyback and was denied. The dealership that the truck is currently at got in a truck very much like my truck in terms of condition and mileage. The used car manager and myself thought it was the right truck to make a swap.

The dealership was willing to work with Chrysler to make that happen to get me back on the road. This was proposed to Mike Macdonald. As of right now 1/19/2024 I dont think he has even reach back out to Brian the used car manager at the dealership to discuss the possibility of it happening. He certainly did not respond to my e-mails suggesting it.

Neither did Mr. Timothy Kuniskis. A person would think when paying $60,000 dollars or more for a vehicle with the purchase of the extended warranty they should expect excellent customer service if and when an issue arises. This was just not the case.

What I need from all of you is to please forward this to all of your contacts. Also please copy and paste this warning and share on all forms of social media you belong to. I will be doing the same. We need to let everyone know that this kind of customer service is happening at Chrysler.

Everyone considering purchasing from Chrysler needs to go in knowing that this could happen to them.

I know Im one specific case of this kind of treatment and customer service. I hope this is the exception and not the norm.

Paul Gould

Went in for oil change ( had coupon on their locations website for full synthetic oil, )new spark plugs, and diagnose to see why tacking out at 4k rpm because of transmission slipping out of gear (had been in before with same issue). This was third time I had been in complaining about trans issues. I was told coupon ON THEIR WEBSITE was not valid they only used different oil. I said I wanted what was advertised, was told not available? Clearly bait n switch. I asked why was the coupon was on website and was very rudely told he had to check. Service guy acted like I was idiot and how dare I question his higher prices. Very condescending, made me feel like because I was a women, I had no clue what I was talking about. . Then as my boyfriend was walking up, service guy interrupted me to tell him to go to cashier to get his car? WHAT? We had to tell him he was there to get me. Every time I called to check on vehicle they added over 100 to bill. For oil change and spark plugs was charged over 588.00.(was told would get 10% military discount and GM eventually gave coupon price for oil change, after complaining) so bill was 35.00 cheaper. Was not given itemized bill and I guess they used new math because with military discount and coupons price. I only received 35.00 I stead of 88.00 I calculated it should have been. I asked to speak to service manager, who never contacted me despite service man saying he reached out 5x. Called GM. No response, so went to dealer. Most useless GM in history of the company. Kept saying 'i don't know.". Had no idea what was on website then said corp put coupons on and they had no control over what was there. . *** corp said they could remove it at any time).

I asked about transmission slipping and since I had lifetime warranty why they not replacing it. Was told if no computer codes then not having issues so corp would not honor warranty. I asked if they test drove while cruise was on.to see if slipped out of gearxat high speeds. Could not answer as he could not see service guys notes(seriously no clue what going on in his store), Tech notes said maybe reprogram transmission. They had done that previously and obviously was not working. Wanted to charge over 132.00 to reprogram trans. Asked if could be done as sign of good customer service since having issues with poor customer service from service guy was told hands were tied and was not allowed to discount or give customer service because of CorporateLer me stop here to say I have been going to this dealership for 12 years. Had seen many GM's come and go.i had one complaint over the years and GM at the time apologized and felt over backwards with good customer service giving me free oils change. It was service like that that kept me coming back. This GM was horrible and useless.

I asked to have them test drive before I left, with cruise control on, GM said he would have head tech do it. At that time I told GM I did not want service guy near me or my Jeep and not to Call or text me.While we waited for head tech to test drive, I saw the service guy walk into office talk to a woman for about ten minutes. Walked out and over to me with smirk on his face, handed me my keys said he test drove it and found no issue, let's get you ho cashier to pay and leave.

I asked to speak to GM again, he was busy but they put him on phone. When I asked him why the service guy rest drove Jeep and not the head tech as he told me I got his usual "I don't know" answer.

Since leaving dealership, I am still having transmission issues Called corporate to complain and was told they would investigate. In spite of GM assuring me he would take care of service guy not contacting me. I have received 3 text messages asking that I give him a 19 on my survey. I received an email asking me to fill out survey but was never given the link to the survey. Whe I replied to the email saying I did not get the link bi never heard back. Corp said it was not then who sent the survey it was individual dealership. So I'm not surprised I did not get link. I'm sure the GM didn't know.

I have not heard back from corporate (probably won't) as I told them I will never darken the door of that dealership again or did I want any contact from them.

September 2023 car was approaching end of warranty

Water pump blew Car overheated extremely with no sign on dash until smoke came from hood, shut car down towed to dodge, they replaced water pump and sent me on my way i called back next day telling stealer ship its having a hard time cranking most likely due to internal damage, they told me car started at shop and there was nothing they could do, 4 months later car had no power and i shut it off and went to restart, no crank, Motor is seized piston rings are cooked from the initial overheat that they wouldn't fix properly the first time and now there telling me they cant help me because im out of warranty. and if i leave car there and try to get ahold of FCA while its there they will charge me STORAGE FEES!!! the nerve don't ever buy or have your vehicles serviced at BUHLER Dodge/ram/Chrysler in Hazlet NJ on RT 35

We bought our pt in 08 with a lifetime warranty on drive train. I have only service the car at advantage dodge Chrysler they tell when the car needs tires, rotation whatever it needs to keep it running smoothly and it works perfectly love my cay I take very good cate of it 87000 miles.

Well the cv joints are leaking and they said my warranty is null and void because I didn't take it for inspection. I was never told it has to be inspection for the warranty I was never told about that detail so I don't have a lifetime warranty anymore and it will cost 1000.

for repair. I am so hurt that they are treating me like this especially since I only gave taken my car car to advantage dodge Chrysler someone should have told us the rules of the warranty

I'm writing to express my extreme disappointment with the service experience my husband and I recently encountered at Jacksonville Chrysler Jeep Dodge Ram dealer (Baymeadows)

On December 16, 2023, we scheduled an oil change appointment for our vehicle, and it was communicated to the service agent that we had purchased a Maintenance package at the time of purchasing the car. We arrived promptly at 9:00 am for our appointment, only to be informed that your dealership was experiencing a busy morning and that our truck wouldn't be ready until 11:00 am, we also commented that we had an appointment at noon that if the car was ready by the expected time, we will be fine.

We were sent home and were advised the shuttle would pick us up once the car was ready.

when 11:00 am rolled around, we called your dealership to request the shuttle service as promised. However, for an entire hour, we were repeatedly advised that we would get transferred to the service agent who never answered the phone after a long time we were told that our car had been set for pickup after waiting leaving us stuck without transportation.

Firstly, despite booking a shuttle service in advance, it never arrived. As a result, we were left with no alternative but to hail an Uber at our own expense. This not only inconvenienced us but also wasted our valuable time.

To add insult to injury, upon arriving at your establishment, we discovered that the bill was for $334.00 for the oil change that had been carried out without our consent.

We had communicated from the beginning that we had purchased a service package that included all necessary maintenance tasks. It is unacceptable that this decision was made without consulting us first.

The proper course of action would have been for your team to contact us and seek approval before proceeding with any additional services or charges. However, it seems that this basic customer service principle was overlooked.

The service agent did not extend any apology nor a solution regarding the charge or when we asked why he lied about the shuttle. He just continued talking without acknowledging what happened and simply sent us to the cashier.

Riza the cashier noticed the incident and tried to help by calling the shift manager, Alexander, who displayed a shocking lack of empathy toward our predicament.

Instead of genuinely trying to fix the problem, he said that we asked for an oil change and that is the procedure that the team must follow and remarked that he understood but that someone had to pay for it if we wanted our car back. The only silver lining in this whole ordeal was Riza, the cashier, who was the only person who showed kindness and provided any sort of assistance.

In the end, only half of our money was reimbursed, which further added to our frustration and dissatisfaction with the lack of overall service.

This level of service is completely unacceptable. Not only did your dealership fail to honor the original appointment time, but the lack of communication and disregard for customer satisfaction was truly disheartening.

We hope you take this feedback seriously and make the necessary changes to ensure a more positive experience for future customers.

This whole thing is a little bit embarrassing for me bc I don't confrontation about keeping this dealerships service department honest. I have to check behind all the work I do at River Front Chrysler Jeep service department on this occasion I took my vehicle in for a fan issue I also had a wiper motor that was to be warranty out that I did at another Jeep dealer in Naperville, il I kinda didn't want to do the wiper issue there bc I knew they would find a labor cost to offset the warranty repair for wiper motor, anyway they said they would handle it.

I talk to Mike the service writer about costs and things that needs to get done he tells me I need the thermostat changed but I had recently changed it but he tells me it's stuck open I knew it can be adjusted but I tell him go ahead to be safe I come to pick it up the Jeep next day I found out they did a coolant flush and charged me I'm like ok whatever and pay I drive off and sometimes tells me to check the coolant so I do and I see the coolant is the green stuff I call back and tell Mike what I see he says it's bc of the die that was in it I tell him well you did a flush right? A flush is a flush and this is green, my truck takes the recommended pink stuff so I drive back before the close bc I want this corrected I meet Mike and the tech they tell me the same I tell them a flush is a flush they reluctantly take it in the back and put some pink stuff in now mind you the reservoir is empty so now I have stuff that looks like mud bc it mixed. I leave bc im frustrated and not happy at all. Now it sucks that I have to check the work behind them bc this is not the first time about a year and a half ago I took it in to get calipers put in spent about $2700 for bother my brakes continue to squiek I find out they never replaced the pins and brackets bc they say my truck doesn't need it I procede to tell Mike the manager at that time that my truck had 130k miles on it why would you not think it needs it they get me back in and clean it up and send me back out brakes continue the same.

They do these things to cut costs and for proffit margins .Mistrust is all they cause ,dont gonow is that how a customer must feel everytime we take our vehicles in for service or even buy a car? I will only speak about the bad experiences to everyone I talk to bc I only live 5 minutes away, I don't recommend anyone there.

I take it there for emergencies. If I could, I'll take it elsewhere.

I bought a used 20558 dollar 2018 Cadillac. The test drive was good, except the dash kept saying that it cannot detect the transponder remote.

The sales guy said it needs a battery. I asked how we would get in the car if the fob failed, he said there is a hard key in the fob that will open the door that was that they put in a new battery. We bought the car, it only comes with one key and fob. I went to a local place to buy a new key and fob and they said that the key in the fob is not engraved and they cannot make one, I have to go to a Cadillac dealer so they can look up the VIN code and then make up a key.

This cost a hundred bucks. I called the dealer we bought the car from and they said I would have to take care of that on my own, we already signed the papers we own the car. What dealer would sell a car with half a key, they would not pony up a hundred bucks to make it right. The dealer in question is Galena Chrysler jeep in Galena Illinois.

When you buy a car from a dealership a multi million dollar dealership you should at the very least get one full key and that would allow you to get more keys made without going to a dealer. I will never give this dealer or any other of their dealerships business again.

My 2012 jeep patriot, is going to have its fourth or fifth transmission put in in the last few months. The dealership Im dealing with keeps telling me its defective parts that they are getting in the transmissions.

So after they put a new transmission in, I usually have the jeep for two months. And the transmission goes out again. I take it to Jeff Weiler Chrysler Dodge, Jeep, and Lawrenceburg Indiana. They average having the car for almost 30 days every time they put another transmission in.

So I get two months out of a new transmission use , then I need to take it back to Jeff Weiler and Lawrenceburg Indiana so they can have it for another 30 days to fix the transmission. This is absolutely unbelievable and I am very upset with this situation. It has been going on for months now. And they also tell me that my warranty does not start over when they put another transmission in the car .

But they keep telling me its defective parts that they are receiving.

So thats the customers fault like I said they will have it for 30 days to repair the automobile but its the effective parts thats causing this problem. Unbelievable thanks for your time.

Took my 2014 Chrysler 200 to Gurnee Chrysler for a check engine light issue. My car was running fine except for the check engine light being on.

They told me I needed a camshaft sensor & they talked me into a bunch of other things because my car was hitting the 100,000 mile mark soon.

They said the car was fixed $1159.74 later.

I drive it for 9 days and the check engine light comes on again. Take it back to Gurnee Chrysler and they tell me I need another camshaft sensor. I sad I already bought a camshaft sensor 9 days ago. They say my car needs 2.

$285.00 later I leave. 9 days later my check engine light comes on AGAIN!