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1.8 Based on 228 reviews
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  • Customers like
    • Car before all recalls 5
    • Earlier reliable jeep 3
    • I liked the cars and service until now 2
  • Customers don't like
    • Corporate customer service 13
    • Customer service 10
    • Warranty 9

I have a Jeep Liberty that has been a headache for years. First the dealer lies and screws you out of what you were promised. I am still waiting for items years later but they never respond. Once you purchase a vehicle they don't know you. So, much for repeat business. Then the problems started. Windshield leaks not under warranty. Horn stays on not under warranty. Roof rack loose and fading. Rear door lock not working. Window regulators broken... Read more

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I bought a 2012 Journey from Gator in late August early September. My reason for buying the car is I'm disabled, I live in Florida I have to travel across state for medical care, even just for my meds. I would change Dr's but I can't he's the only Dr who does a certain treatment I need. The sales person was so concerned (fake empathy) we'll get you into a good used car, you can depend on. Car was never cleaned or detailed, I bring it home and go... Read more

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I purchased a 2015 Chrysler 200 on December 16, 2016 with 28k on it, i was in an accident on January 23, 2017, my car has been in the shop since due to one part being on back order. I need the radiator fascia support bracket, OEM part # 68247600AA I have an open case for expedition with Chrysler but they have no idea when this part will even become available. They are telling me there is nothing that can be done to assist me at all, no rental or... Read more

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Our 2015 Chrysler 200 has been in the shop for 26 days after a relatively minor car accident with front end damage. The body shop has been waiting for the part from Chrysler all this time with no expected arrival date in site. The Chrysler Consumer Complaint department has been dutifully emailing me weekly to inform me that they have NO CLUE when the part will be available. The repair was anticipated to take 11 days per the insurance adjuster.... Read more

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Not one service dealer hears a noise that everyone that rides in my Jeep hears. Rude people at dealerships, always nice when making a purchase. Service department has the worst customer service I have ever encountered. Went to two different dealerships for service - same kind of behavior. Why don't they want to service the customer? Rude on all levels. - never had this issue at the Chevrolet dealer. Maybe I need to throw in the towel for... Read more

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I bought a "brand new" 2016 Chrysler 200 on December 28, 2016. It was a demo car with 6086 miles at purchase. One week later on January 4th, the wife was involved in a minor finder binder. It is now January 27th as of this writing because the car is in the shop for a "nationwide backorder" for this one part on the front end that is a must in order to put the car back together. We have had the insurance company and the body shop searching... Read more

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The dealer advised me that the ignition switch could go bad one hour after I bought the car. I have to pay for the Ignition switch. I had Toyota all my life. It is time to go back. I will trade that piece of S.... to nice Toyota. At least Toyota treats their customer well. The dealer charged me $300.00 for ignition switch for car I bought less than four month ago. The Bill does not show any details. It shows 105 charge for computer test and the... Read more

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I have a Chrysler 200C in for minor body repair. Repair shop needs one part which is not available and on a world wide back order. Repeated calls to Chrysler customer service either ignored, or a promise of a call back - with no call back. Chrysler has no idea when the part will be available, so the car sits at the body shop. Cannot be put back together because the missing part is critical and the car would be unsafe to drive. The damage... Read more

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Well here i go, i bought a 2012 Dodge 1500 Outdoorsman , man what a hunk of junk so many problems in the same year i took a huge loss and traded it for a 2013 Dodge 2500 6.7 diesle , there are not enough words to tell you what a huge hunk of junk, recall after recall, the 1st year the paint flaked off ,i paid to have it painted even though 3 body shops said it was flaking were the spot welds were, DEF problems contsent, new turbo, new front end,... Read more

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So bought a 11 Jeep Wrangler Sahara paid little over 30,000 not even a year into having it check engine light comes on for torque converter... dealer says your on your own warranty ended few months ago ... purchased December of 15 warranty expired march of 16 problem started July of 16 ... call corporate and they try to make it seem like they'll help but it's all b/s .. they said well there is no service records on vehicle mind you I get it... Read more

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