Brand new 2016 Chrysler 200 - Backorder/Discontinued Parts
I bought a "brand new" 2016 Chrysler 200 on December 28, 2016.It was a demo car with 6086 miles at purchase.
One week later on January 4th, the wife was involved in a minor finder binder. It is now January 27th as of this writing because the car is in the shop for a "nationwide backorder" for this one part on the front end that is a must in order to put the car back together. We have had the insurance company and the body shop searching everywhere, including junk yards for this one part. Chrysler stopped production on the 200 in December, so the part is not available.
According to Chrysler, there are over 600 VEHICLES WORLD WIDE 2015-2017 Chrysler 200's waiting for this same part!!! The car was made with some cheap plastic/rubber that breaks extremely easily, causing the massive backorder. Chrysler is completely unwilling to assist with a loaner vehicle, and said there is no time frame ("could be months") for the part to be made, IF AT ALL!!!! We haven't even made the first car payment yet!
We purchased 2 other Chrysler vehicles and swore to continue to stay with Chrysler.
The first time we have an issue, Chrysler bales on the customer.We will NEVER purchase another Chrysler (or affiliated) vehicle again, and will be contacting a lawyer over this issue.
More Review Details
|Discounts and Special Offers|
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
|Style and Design|
What I liked
- Previous experience
What I disliked
- Dangerous design flaw
- Lack of part availability
- Unwilling to provide temporary solutions
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