I purchased a 2013 Jeep Grand Cherokee on October 2013. The Jeep had one previous owner and only had 12,000 miles.
Shortly after having my Jeep, I received 3 recalls. One of the recalls was to replace the sun visor as they had to fix the wireing because of a fire risk. Like a good Jeep owner, I took my car to the dealership to get it repaired. 6 months later my Jeep visor caught on fire as I was driving.
My eyes started to burn and both me and my infant were treated for smoke inhalation. Fortunately for me, I was able to pull over to safety. I immediately filed a complaint with Chyrsler. The incident happened on October 26, 2015.
I called a minimum of once a week for 3 months, only to be given the run around. I finally was contacted by someone in their special investigation unit and was referred to a group called Impratial Services Group for a buy back of my Jeep. Per my request of course. They initially offered to fix my Jeep at no cost to me, plus a rental meanwhile it was in the shop.
The problem is the issue was already "fixed". How can I trust that they fix it again? Fast forward a couple of weeks and I'm finally contacted my an Impartial Services Group. Chrysler is offering a buy back for an amount that is less that what I owe and $25 to reimburse me for my daughters medical co pay.
They made sure to add that they were reimburse out of their "good will". So far, if I take the " offer" I pay Jeep to buy back my car. Imagine that! Avoid these people at ALL cost !!
They are horrible! They don't care about their customers and give the run around.
I will never own another Jeep in my life and I hope this helps others in making a decision when buying your next car. Don't buy a JEEP!
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