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I can't believe how I was treated by chryslers claim department they were friendly at first and told me to take my one year old 2014 300S to the dealership and they would be more than happy to help with repairs since the car had just over 12000 miles on it.. That was a big lie just to get it in the dealership for an overpriced repair..

The car had a rear alignment issue that caused the rear tires to wear to the steel belt on the inner part both back tires. They claim it was no fault of theirs and the car must have been involved in an accident because there was a small scuff on the rim.. Both rear tires are trashed and if a lil scuff or curb rash can cause alignment issues on both back tires then I'm certain chrysler factory parts are junk..

I own the 300S and a 2013 dodge journey and I will never purchase or lease another chrysler or dodge product ever again. I will stick with GM because they take care of their customers and have a quality product.

Product or Service Mentioned: Chrysler Customer Care.

Reason of review: Poor customer service.

  • 300s
Company wrote 0 private or public responses to the review from Sep 16, 2015.
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How do you think cars get out of alignment? It's things like hitting curbs and potholes that cause alignment problems. Not their fault you hit the curb.

to Anonymous #1167176

It was the factory alignment and how they strapped it down to transport it that caused the issue. It's very rare a pothole or bumping a curb will knock the rear out of alignment that bad.

They still refused to cover the repairs for the poor workmanship and I was stuck paying out of my pocket..


Chrysler is total ***, along with Chevy, Jeep, Dodge, Ford, and all those other junky American cars.


This is not uncommon with chrysler they love denying insurance claims even when they are at fault. They have a poor product and will not stand by a loyal customer even if the claim is small.

I won't buy a chrysler for that reason and I was a loyal customer for 20+ years and that made no difference in how I was treated.

I would cut you're losses and never look back like I did. I wish you the best of luck

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