1 comment
Not resolved

Bought my 2011 Chrysler 300 in December 2011.Have been in Dealership Service 10 times for a "collection" of issues...The Dealership I use is NOT who I am complaining about.

This ALL ABOUT Chrysler Customer Service. On Sunday Dec 23, 2012 while traveling with my husband and 3 kids the car quit while we were 250 miles from home. Would NOT start! $90 tow truck.

$70 Cab Ride $98 Rental Car $59 Hotel Room (with the reward points I had to use to get the room rate down) Dealership that car was towed too had to REPLACE FUEL PUMP..really..?? 26,000 miles and Fuel Pump goes out. Did I mention I had the car service on Dec 20th. This is what JESSICA at Chrysler had to say about all of this.

"We're sorry for your inconvenience. We will reimburse you $35 for your car rental." WHAT!!?? she went on to say "$35 is all we will cover. You can take it or you can decline the reimbursement, whatever you want to do.

I just need to verify your address IF you want us to send you a check" I asked to speak with someone who can override the obvious disregard for my concerns at whcih time Jessica tells me "There is no one who can overide what I have offered you" ...OK!! clearly I am insulted and PISSED OFF that all they are "willing to do" is 1/3 of the car rental cost out of my pocket not to mention the other $282 out of pocket cost! JESSICA's EPIC FAILURE is rated on her condescending tone and complete indifference to my customer concerns. She did however, record the conversation...I hope she (and everyone else who listens to it) heard me LOUD and CLEAR when I told them I would post complaints on every website I can find.

HI Jessica...this ones for you!!!!...p.s.

did I mention my car is back int he shop as we speak!Took it in Jan 2nd...they still have it...sighhhhh

Review about: Bad Customer Service.

Review #373232 is a subjective opinion of a user.

PRODUCT OR SERVICE Chrysler Car
Reason of Review / Monetary Loss Not specified / $282
Preferred solution Not specified

Had an Experience with Chrysler?

Submit review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.
me
#590522
Chrysler is useless anymore. My dad had a 1999 dodge diesel pickup. After buying a Chrysler rebuilt transmission, that truck went thru 3 Chrysler rebuilt transmissions. Customer service told my dad that they wouldn't warranty any other transmission troubles. The last transmission had 150 miles when it quit. Chrysler took how many billions of dollars to "fix" the company. Chrysler should just give all money back and close the doors.

You May Also Like

"I can't believe how I was treated by chryslers claim department they were friendly at first and told me to take my one year old 2014 300S to the dealership..." Read more
"Justice for Karen! PLEASE FRIENDS SHARE ! Here are the Facts: Chrysler Corp. will not stand up for their Vehicles! I have a 2008 Chrysler T&C purchased on May 18, 2008 In..." Read more
" I passed down my 2003 Jeep Wrangler to my son as his first vehicle. He wanted a Rubicon so he sold the Wrangler and used..." Read more
"Nope they made me take this thing back ! They drive it for a couple if weeks ! Camera worked for them but since I had pictures they replaced it!..." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more
""Hello reviewers, I have read that tidebuy is a scam. However, I did not believe that. I thought that is just some **** off customers. Believe what? Here is my..." Read more
"I ordered a sectional sofa from 1Stopbedroom on 2-20-2017. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately,..." Read more