Update by user Jul 17, 2015
I have asked for a replacement vehicle because the brand new Chrysler 200 I bought in March has chronic transmission problems that cannot be corrected and will only worsen with time. I am paying for a new car, not a vehicle that already has had two transmissions and undergone repeated service attempts to correct a problem that is uncorrectable.
I am a good customer and a United State Citizen in good standing.
The least Fiat/Chrysler of American can do is honor my consumer's rights and live up to its creed that "The customer is the most important person in the world."
The only kind of service I'm getting is lip service.
Original review posted by user Jul 17, 2015
The 2015 Chrysler 200, I bought in March needed a transmission replaced by June. The car has been in repairs a half dozen times and still does not function properly. Chrysler's Customer Service, Dispute Resolution department is a non-functioning front for corporate stalling and inaction. FCA knows it has manufactured unsafe, malfunctioning vehicles and is hiding its head in the sand rather than face customers and provide responsible service.
I have a case number: 27152352. Cynthia has been assigned as resolution team manager. She does not return calls. I've called numerous times and I am told no one can help me but my complaints are taken and no action ever follows. The company doesn't allow employees to use surnames; how Fascist is that? This is deplorable customer service and unworthy of an American company. I've purchased four new Chrysler vehicles in five years. Each car had a transmission problem, but I remained true to the company, after all I fought in a war for this nation and I believe we all should support American products. American cars are among the most expensive on the market. When I support a company with my money and loyalty, I expect to be treated with respect, courtesy, and efficiency. FCA is negligent, belligerent, incompetent, and willfully deceitful. I'm registering this complaint with the hope that someone out there will hear me. Hello... Are you there?
Product or Service Mentioned: Chrysler Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $45000.
Preferred solution: Replacement vehicle.
I didn't like: Dangerous design flaw, Rude and unwilling to assist, Being treated like dirt.