Windcrest, Texas
1 comment
Featured on Google+ Not resolved

I purchased a 2013 Jeep Grand Cherokee on October 2013.The Jeep had one previous owner and only had 12,000 miles.

Shortly after having my Jeep, I received 3 recalls. One of the recalls was to replace the sun visor as they had to fix the wireing because of a fire risk. Like a good Jeep owner, I took my car to the dealership to get it repaired. 6 months later my Jeep visor caught on fire as I was driving.

My eyes started to burn and both me and my infant were treated for smoke inhalation. Fortunately for me, I was able to pull over to safety. I immediately filed a complaint with Chyrsler. The incident happened on October 26, 2015.

I called a minimum of once a week for 3 months, only to be given the run around. I finally was contacted by someone in their special investigation unit and was referred to a group called Impratial Services Group for a buy back of my Jeep. Per my request of course. They initially offered to fix my Jeep at no cost to me, plus a rental meanwhile it was in the shop.

The problem is the issue was already "fixed". How can I trust that they fix it again? Fast forward a couple of weeks and I'm finally contacted my an Impartial Services Group. Chrysler is offering a buy back for an amount that is less that what I owe and $25 to reimburse me for my daughters medical co pay.

They made sure to add that they were reimburse out of their "good will". So far, if I take the " offer" I pay Jeep to buy back my car. Imagine that! Avoid these people at ALL cost !!

They are horrible! They don't care about their customers and give the run around.

I will never own another Jeep in my life and I hope this helps others in making a decision when buying your next car.Don't buy a JEEP!

Review about: 2013 Jeep Grand Cherokee Overland.

Review #792386 is a subjective opinion of a user.

Diversity of Products or Services
Customer service
Discounts and Special Offers
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Chrysler?

Submit review

Comments is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.
get a lawyer.

You May Also Like

"Justice for Karen! PLEASE FRIENDS SHARE ! Here are the Facts: Chrysler Corp. will not stand up for their Vehicles! I have a 2008 Chrysler T&C purchased on May 18, 2008 In..." Read more
"Before driving off car lot engine light came on. I immediately went back into the establishment and asked them for another car. They promised me that I was covered and..." Read more
"This vehicle here is an extraordinary vehicles I know it will be just as hot as a Chrysler 300 a Dodge Charger and Challenger this vehicle has similarities there are..." Read more
"CROOKS! Bought a 2014 Jeep Compass, under warranty, LEMON!!! Chrysler can't fix intermittent starting problems happening since purchase! Been in shop 8 times and still no solution! Chryslers ..." Read more
"I ordered 2 pictures and when I received them, the frames were broken on both of them. The quality was not as nice as it looks on their website. I..." Read more
"Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems..." Read more
"I purchased my usual dress size which was within the sizing chart provided for US customers. I was hesitant to purchase but the reviews were good. I checked the return..." Read more
"The site looks good. We can give it that. Otherwise, it's a *** mess. The moderators are insane. The stalk you relentlessly. That is of course if you are able..." Read more