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Mike Wru

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Verified Reviewer
| map-marker Centreville, Virginia

Steering Rake Failure

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Chrysler - Steering Rake Failure
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Updated by user Dec 28, 2024

I have called and requested all parts used be saved and returned to me for building a stronger case of failure points. Photos and details will be documented and shared.

Updated by user Dec 28, 2024

Needed parts were not available local waited 5 days so far.

Original review Dec 28, 2024
Steering rake failed along with control module on our 2017 Pacifica Limited at 83,000 mile about 5 months outside of the extended factory warranty. The original estimate was over $7,000 and no help from Chrysler Care.

Talking with local dealer they adjusted the price down to $5,000. l am thankful for the adjustment but don't believe repairs for problematic design issues with the steering rake should be a moneymaker for Chrysler. We have owned 5 Chrysler Mini vans most going over 200,000 miles and never had a steering rake fail. This Van has been pampered with all suggested services will before they were called for.

My point is this was not a maintenance issue this was an expensive mission-critical component of the van that had a catastrophic failure well within the 100,000 mile warranty but 6 months outside the calendar based warranty. This is a common failure for Pacifica's 2017-****. Design changes appear to have resolved the issues for owners purchasing newer Pacifica's.

Congratulations to Chrysler for correcting the design issue but want about the customers that purchased before the design issue was public. This is not right.
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Anonymous
map-marker Pleasanton, California

Had lifetime warranty that wasn’t acknowledged

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SIm beyond frustrated with my experience. My Chrysler Pacifica broke down for the second time in two months and has been at the service center for over a week now.

They told me that I dont have warranty while I have lifetime warranty. This car is my lifeline for work, and being without it has been a huge inconvenience.

To make matters worse, when I called customer service to get answers, they hung up on me!

The lack of reliability in the vehicle and the complete disregard for customer care are unacceptable.

I regret choosing Chrysler and wouldnt recommend it to anyone. Avoid the headache and look elsewhere.

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User's recommendation: Stay away from Chrysler

1 comment
Guest

No you do not have a lifetime bumper to bumper warranty. You may have a drive train life time warranty.

That covers only internal engine or transmission parts. Then on top of that you must service your vehicle per the manual. Anything else you have to cover at your own expense.

If you had a transmission control module or ECM issue. The ECM is often covered by a 80K to 90K warranty.

Holly L Fco

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Verified Reviewer
| map-marker Ashland, Ohio

Dodge Durango - Poor Quality

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I purchased my brand new 2024 Dodge Durango in late July 2024 from Spitzer Dodge in Mansfield. I saw the vehicle online and called them as soon as they opened to let them know I wanted the vehicle and gave them the details for my bank approval.

Within an hour they called back telling me someone else was interested in the vehicle and if I wanted it I would have to get it that day and not the next day like originally planned. This should have been a red flag but I went over right away anyway. When I arrived at Spitzer Dodge I met with finance and we began signing papers. At this time I had still not physically seen the vehicle because it was being cleaned up.

As we were almost done signing papers, I was given one that I needed to sign because the vehicle had a window damaged and I would need to bring it back to the dealership to have it replaced (ding one on my CarFax). I finished signing papers and hopped in the car and left.

Fast forward to a couple days later, I had taken my car to the car wash and was hand drying it. I began to notice several issues with the paint on the vehicle. I called Spitzer and told them about the problem.

They had me bring it over for them to look at and then sent me down the road to G&M Body and Paint Shop to look at my vehicle. As soon as the owner walked out he pointed out several more issues with my vehicle and said he has never seen one that was so bad! I went back to Spitzer and they said they would get in contact with the body shop to get an appt set up to fix the issues (ding two on my CarFax).

Time went by and I eventually got my window fixed, I believe they had my car for two days. So I had to take time off work to drive over and drop my car off then to drive back over and pick my car back up.

A couple weeks later I again went to drop my car off at Spitzer so they could take it to the body shop and get the paint fixed. After almost a week I got the call that my car was ready. I showed up to get my car and of course all of the management was gone as well as the service adviser I had been working with. When I looked at my car you could not even notice any difference.

The paint issues were still there. I let the guy working in the service department know that I was NOT happy and that the issues were not fixed.

A few days later I contacted the detail shop I use to ceramic coat and put PPF on my cars. I took my vehicle to him to see if he could do the services or possibly even fix the issues. A couple hours later after I went back to get my vehicle I was in complete disbelief!

He had marked on my car with detail tape and detail marker all of the issues. I had already noticed all of the orange peel and several rough spots. But what he pointed out I could not believe! There are places all over that had some kind of dirt or debris in the paint, the back hatch was not aligned (and the paint has now rubbed off in multiple spots), the doors are not appropriately aligned, and worst of all he said there is no way he could even attempt to fix it because the paint was applied so badly.

On multiple sections the paint thickness had significant variances and in some areas there was barely even any paint coverage. I left all the markings on my car and drove back to G&M Body Shop who was supposed to fix the paint. The owner said he didnt even need to come look at it because he knew how bad it was and had already told Spitzer that they had no business selling me that vehicle because it should have never passed inspection to even leave the factory. When I asked the owner if they would be the ones fixing it after I went and met with Spitzer he said he already told Spitzer he would not touch my vehicle again because the whole car would need to be sanded and repainted.

I then went down to Spitzer Dodge and talked with the service manager and explained the situation. He told me that he knew their body shop would not do the work and that I would need to take it somewhere else to get an estimate! To say I was livid leaving the dealership is an understatement! So I again took a whole day off work and drove to FOUR body shops who all refused to even attempt to fix my vehicle.

I finally found one, Bakers Collision, who was willing to attempt it. I took this quote and all the information to the dealership and have still yet to hear ANYTHING about getting my vehicle fixed.

Fast forward to about 6 weeks ago, I was in a car accident. I had my car towed to Bakers Collision to have the repairs made. My car is still sitting there because it needs a wire harness (Part 6862****AB) and they have been told it is on backorder.

When I called the dealership to see if there was anything they could do to expedite getting the part I was told the part is out of stock until possibly the end of November if not longer!

So not only is Chrysler OK with selling poor quality vehicles to people they also do not have parts available for vehicles to be repaired. Between the time my vehicle has been with Spitzer for repairs and now the time it has been at the body shop my vehicle has been in the shop more than it has been with me, but you bet I still have to pay for it.

What is the most upsetting is all of the negative items on the CarFax that will greatly affect my resale value, I understand the accident is not the fault of Chrysler but all of the other negative items are. The biggest one being the paint, door alignment and back hatch that Chrysler refuses to take care of.

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User's recommendation: Do NOT purchase a Chrysler LEMON

Zach P Une

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Verified Reviewer
| map-marker Milpitas, California

My jeep is unsafe and undrivable with less than 50,000 miles. I am not receiving any updates or any callbacks after repeatedly, calling him and popping in to get a little information but no managers

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Chrysler - My jeep is unsafe and undrivable with less than 50,000 miles. I am not...
Chrysler - My jeep is unsafe and undrivable with less than 50,000 miles. I am... - Image 2
Chrysler - My jeep is unsafe and undrivable with less than 50,000 miles. I am... - Image 3

My jeep is completely stripped of all parts so I cant take it. Ive had to repeatedly with no return calls and called Better Business Bureau.

Nobody will call me back or give me a loaner car or Rent-A-Car. Im having one vehicle my husbands a fire fire season Ive had to bring him to calls. I have children. I have met major medical issues 20 surgeries since 2009 I cant get to my doctors appointments or procedures my health and stress levels.

Im displaced dishonored and nothing has been resolved. I have had my vehicle in there since July and have not heard anything. The Jeep has major issues from the time I bought it the window leaked, it has the wobble theres recalls it doesnt go into gear. Its stop driving while doesnt go into park or reverse power steering shuts off while driving unsafe lights dont come on anymore.

Less than 50,000 miles it pulled to the right it squeaks when you back up or pull forward and less slow speed the buyers are broke start connectors need to be replaced to replace the main battery side pack battery put new tires on it. Its a lemon.

and when it rains the railing pours down in your lap when you open the door. In the back.

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User's recommendation: Do not even consider

Rhonda M Gen

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Verified Reviewer

Being ignored by Chrysler

I bought a 200 Chrysler it only has 46,000 miles on her. She cost me $32,000 dollars she is paid off.

Unfortunately I was told the Radio that controls the dash board needs replaced for $903.00 as well as the little *** that shifts the transmission which moved to the neutral position and the car cannot be moved. This was suppose to be my retirement car. Its a 2015 in mintcondition. There has always been recalls on it.

Also this was one of the worst cars for 2015. Both things said there are many complaints about the problems. It is said it should run to Three hundred miles. I have taken very special care of (Annabelle) my car.

I was told by BoB at the Stockton auto mall that because of the age of the car I have to foot the bill. NOW because it has extremely low milage I have low claim.

I will go public with this I will not stand by. I do not know why you want this you are part of Chrysler see you in court pluse damages.

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Loss:
$5000

Preferred solution: My car fixed

User's recommendation: Do not but Chrysler period.!!!’n

Daniel D Dtr

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Verified Reviewer

Agent answering the phone is very polite, easy to understand, and walk me through all the steps required in a very understandable way.

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After the relaxing conversation with the agent on the phone, I am now waiting for a response from the dealer to resolve this issue.

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Preferred solution: Full refund

lynn p Qoo

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Verified Reviewer

2018 Chrysler Pacifica

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I bought a 2018 Pacifica in 2021. It had just over 30,000 miles on it.

Maintenance and oil changes were always performed by the dealer. The vehicle was recently serviced in Florida, where the oil was changed, tires were rotated, and brake lines and injectors were flushed. The vehicle now has about 50,000 miles on it. I drove from Florida to South Carolina due to upcoming hurricanes and noticed that the van is pulling to the left.

I took it to the dealer in South Carolina. They determined that the rack and pinion was no good and replaced it. Then, they found out that the drive shaft wasn't good and replaced it too. Now, a wiring harness is no good.

We're looking at over $10,000 in repairs. What?

WHAT? I'm not stupid.

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Pros:
  • Are pretty
Cons:
  • Too expensive

Preferred solution: Price reduction

User's recommendation: No not buy Chrysler

Hagen Tzv
map-marker Naperville, Illinois

Engine fixed and now they want to charge me 10000 more for a new engine

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Because I have taken my truck to a dealership, and was charged $6400 for Engine repair with a two-year warranty took it back three times for oil problem On the fourth time taking it back, they tell me I need a new engine and want to charge me 10,000s

Its at khako jeepnow in Noblesville

I feel they ripped me off 6400 and now are trying to get 10000 more

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Hagen Tzv
map-marker Naperville, Illinois

Complaint for substandard work

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Because I have taken my truck to a dealership, and was charged $6400 for Engine repair with a two-year warranty took it back three times for oil problem On the fourth time taking it back, they tell me I need a new engine and want to charge me 10,000

It is at khako jeep in Noblesville

I feel that ripped me off the first 6400

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John P Xnk

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Verified Reviewer

Defective equipment

The Ram 1500 Classic was totaled in 2021. Air bags did not deploy in a violent collision where the truck left the road and crashed into trees, and I was pinned into the truck.

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Preferred solution: Not sure

Scot L Zhp

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Verified Reviewer

Vehicle in service need help

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Chrysler won't cover all of the rental even though the repair was covered. The dealership took too long fixing it and passed the balance on to me.

It's not my fault that the dealership took its time, but yet they say it's my responsibility.

This is crazy. Chrysler needs to pay me back for the extra money the dealership cost me by not making my vehicle a priority.

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Loss:
$225

Preferred solution: Full refund

User's recommendation: buy a different brand vehicle

Anonymous
map-marker Mason, Michigan

Trouble with dealerships

my car is in the dealership for 96 days and still i dont have it back yet i have called have got either no response or we are wocking on it

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User's recommendation: read your contract well

Anonymous
map-marker Clinton Township, Michigan

Pour service

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I still haven't heard anything about my jeep they still have not taken it in to be looked at the face it was pouring coolant out of it, them wanting to take somewhere else *** me off

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User's recommendation: Never

Edder Dde
map-marker Fergus Falls, Minnesota

2025 Dodge ram big horn hurricane

My 2025 new ram Hurricane makes a faint humming noise that lasts about 15 Min. every time I shut off the engine .

Is this normal . My Dealer doesn't have a clue. I just want someone to contact me to let me know what this humming is.

Could someone please help and contact me. Jay 714-397-**** .

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William S Fai

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Verified Reviewer

Have extended factory warranty that needs approval

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I took my 2018 Chrysler Pacifica in for a check engine light. I was told there were two problems and approval was needed from corporate on my MVP Plus lifetime bumper to bumper warranty.

It took 24 hours for approval and I had to call the customer service number twice. I ended up with a one-day rental that was supposed to be covered, and the rental was too small for me to comfortably drive. Now, I have to take my car back in 5 days to get the problems repaired.

The dealership should have repaired and honored the warranty. I wish they had zero stars for this review.

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Loss:
$41
Pros:
  • Some still manufactured in america
Cons:
  • Foreign ownership
  • Problems with extended factory warranty

Preferred solution: Apology

User's recommendation: Don’t buy any extended warranty from Chrysler, Dodge, Jeep, Ram

Sheana Ont

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Verified Reviewer
| map-marker San Francisco, California

Ridiculous wait time

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Waiting since 8/23/24 to have my car fixed. Finally they will take my car in on 10/24/24.

3 calls to Chrysler custom service and still took the dealership over 10 weeks to get my car fixed. Still waiting till 10/24/24.

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Anonymous
map-marker Minneapolis, Minnesota

Survey that I took was unfair to the salesman.

My salesman was the best I've ever had, but you docked his pay on my review. I had a piece of molding that needed to be adjusted so I put down a 8 or 9?

How is that his fault? Please make it right with him.

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About

Related Companies

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Summary

Chrysler LLC is an American automobile manufacturer. The company has been on the market since 1925. From 1914, the company has produced cars under the Dodge name. From 1998 to 2007, Chrysler and its subsidiaries were part of the German based DaimlerChrysler. In May, 2007 DaimlerChrysler AG sold 80.1% of Chrysler Group to Cerberus Capital Management, L.P., the American private equity firm. At the present time, the corporate office of the company is based in Auburn Hills, Michigan. Chrysler manufactures automobiles, light trucks and vans. The divisions of the company include Chrysler, Dodge, ENVI, Jeep, Mopar, Chrysler Financial. Currently, the company operates its Chrysler Canada, Chrysler Australia, GEM subsidiaries.

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