Not resolved

I needed a nyc inspection sticker for my 2010 Chrysler T & C, expired 7/31/2016. Upon my visit 8/1/16, I was greeted on the street near the driveway entrance by a pleasant young lady. I informed her of my need of an inspection sticker, and that I was also there to inquire about the FOB key recall related to my vehicle, as per the notice I had received in the mail.

She asked me to step out of the vehicle and she plugged a reading device into the computer access harness. She confirmed the recall and asked me to pull in the driveway when signaled. When the time came, I exited my vehicle and headed for the waiting room. About an hour later I was given some papers to sign authorizing some work and I DECLINED when I saw the before tax and hidden fee/charges total of $3452.00...YIKES!

This outrageous estimate had NOTHING, absolutely nothing mentioning the FOB RECALL or the INSPECTION...HA!

Sure, my check engine light had been burning steady for about a week.

The check engine light was due to a clogged EGR valve, (Advanced Auto Parts, $95.95+tax, in stock!), I installed in 30 mins,

compared to their $575...whew!

and I had already ordered a replacement driver's side mirror, 7/21/2016, (Advanced Auto Parts, $133.91 total), compared to their $350...ouch!

Rear window wiper blade, $9.95 in stock, need I say more?

YES! Their "Additional Needed Sales" estimate also stated 3 oil leaks; power steering lines, transmission lines, and a lower intake gasket costing $805, $680, and $835 respectively.

When I returned to the garage, I sat in my car running with a stopwatch for 15 minutes, backed the car out and away from that parking spot and observed only a small condensate puddle had accumulated on the ground.


Well, I should say thank you for telling me what ELSE my car needed for inspection...

So, don't WASTE your time here, as you will WASTE your hard earned $$$.

They charged me $214.48 for "diagnostics".


PS I do have photos and receipts to back up this claim.

Review about: Chrysler Corporation Service Department.

I didn't like: Deceit, Untrustworthy, Scam, Liars, Failure to address point of service request.

Review #904282 is a subjective opinion of a user.

PRODUCT OR SERVICE Chrysler Car Diagnostics
Reason of Review / Monetary Loss Unfair Business Practice / $214
Preferred solution Full refund

Had an Experience with Chrysler?

Submit review

Comments is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

"My name is Sandra Johnson and I own a 2013 Chrysler 200. I had taken my car to Lakewoods Chrysler, in Grand Rapids MN, at the beginning of the 2015..." Read more
"Before driving off car lot engine light came on. I immediately went back into the establishment and asked them for another car. They promised me that I was covered and..." Read more
" I passed down my 2003 Jeep Wrangler to my son as his first vehicle. He wanted a Rubicon so he sold the Wrangler and used..." Read more
"I have a 2008 town and country Last Friday 12/12/2014 I went down to my garage to bring my kids to school, when I opened the garage my car had..." Read more
"Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more
"I put a couch and a love seat from them 5 years ago. Lightly used but I just noticed an arm on the couch and an arm on the love..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more