Not resolved

I needed a nyc inspection sticker for my 2010 Chrysler T & C, expired 7/31/2016. Upon my visit 8/1/16, I was greeted on the street near the driveway entrance by a pleasant young lady. I informed her of my need of an inspection sticker, and that I was also there to inquire about the FOB key recall related to my vehicle, as per the notice I had received in the mail.

She asked me to step out of the vehicle and she plugged a reading device into the computer access harness. She confirmed the recall and asked me to pull in the driveway when signaled. When the time came, I exited my vehicle and headed for the waiting room. About an hour later I was given some papers to sign authorizing some work and I DECLINED when I saw the before tax and hidden fee/charges total of $3452.00...YIKES!

This outrageous estimate had NOTHING, absolutely nothing mentioning the FOB RECALL or the INSPECTION...HA!

Sure, my check engine light had been burning steady for about a week.

The check engine light was due to a clogged EGR valve, (Advanced Auto Parts, $95.95+tax, in stock!), I installed in 30 mins,

compared to their $575...whew!

and I had already ordered a replacement driver's side mirror, 7/21/2016, (Advanced Auto Parts, $133.91 total), compared to their $350...ouch!

Rear window wiper blade, $9.95 in stock, need I say more?

YES! Their "Additional Needed Sales" estimate also stated 3 oil leaks; power steering lines, transmission lines, and a lower intake gasket costing $805, $680, and $835 respectively.

When I returned to the garage, I sat in my car running with a stopwatch for 15 minutes, backed the car out and away from that parking spot and observed only a small condensate puddle had accumulated on the ground.


Well, I should say thank you for telling me what ELSE my car needed for inspection...

So, don't WASTE your time here, as you will WASTE your hard earned $$$.

They charged me $214.48 for "diagnostics".


PS I do have photos and receipts to back up this claim.

Review about: Chrysler Corporation Service Department.

I didn't like: Deceit, Untrustworthy, Scam, Liars, Failure to address point of service request.

Review #904282 is a subjective opinion of a user.

Chrysler Car Diagnostics
Reason of Review / Monetary Loss Unfair Business Practice / $214
Preferred solution Full refund

Had an Experience with Chrysler?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"CROOKS! Bought a 2014 Jeep Compass, under warranty, LEMON!!! Chrysler can't fix intermittent starting problems happening since purchase! Been in shop 8 times and still no solution! Chryslers ..." Read more
"I purchased a 2013 Chrysler 200 car that had been hit on the passenger side. The doors and partial rocker panel had to be replaced. The insurance company total the..." Read more
"Bought my 2011 Chrysler 300 in December 2011. Have been in Dealership Service 10 times for a "collection" of issues...The Dealership I use is NOT who I am complaining..." Read more
"Nope they made me take this thing back ! They drive it for a couple if weeks ! Camera worked for them but since I had pictures they replaced it!..." Read more
"I have ordered EO/FO from this company before in the years past, and I and my customers have been very pleased with them. However, when I re-ordered the same fragrance..." Read more
"See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable. It seems to..." Read more
"I went to, ordered 3 items. Believing I was ordering from walmart. 2 items came in on time. The 3rd was taking forever. It was a gift and I..." Read more
"Only in Outer Space - IF there is life in outer space - would a "body tone" be magenta, or bright blue, or soft blue. I ordered a 6-pack of..." Read more