Chrysler - Warranty problem 2010 Grand Cherokee water pump
From: Bob Steinbrecher Date: August 30, 2014 at 11:37:15 AM EDTTo: "CAC_Case_Manager@chrysler.com" Cc: "email@example.com" Subject: Re: Chrysler Update Case#:25339240
I'm wondering what happened to my case#25339240 dated July 18, 2014. The way it's looking right now the whole warranty thing is nothing but a scam. You would think if Chrysler offered a warranty with their vehicles they should honor it. My vehicle is still under warranty and if they don't want to honor it they should at least let me know not just ignore it. I think I'll drop a letter to the Detroit News Paper and let them know how they treat their customers. Maybe the Government should have a re-call program on warranty items that the Company just ignores. The link that is referenced below is totally useless, if you should be lucky enough to talk to a customer rep, they say they don't even know if they received the case# 25339240 or not. That's another department and there is no way to get in touch with that so called other department. Any help please.
Robert Steinbrecher32303 Columbus DrWarren MI. 48088Bsteinbrec@comcast.net
Bob says ... Have a nice day
On Jul 18, 2014, at 5:11 PM, CAC_Case_Manager@chrysler.com wrote:
Sincerely,ROBERTCustomer Assistance Center
Case #: 25339240VIN: 1J4PR4GK1AC105028Vehicle Description: JEEP GRAND CHEROKEE LAREDO 4X4 SPORT UTILITY 4-DR
Here is the address for your repair documents as we discussed, include Case# 25339240. Chrysler Customer Care PO Box 21-8004 Auburn Hills, MI 48321-8004 Robert Customer Assistance Representative
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Review about: Chrysler Customer Care.
Reason of review: Warranty problem -.